chakibetPrivacy Policy

This page describes what we collect when you use chakibet and how we keep that data protected. Whether you access chakibet through our Android app, an iOS browser, or desktop, your data flows through the same encrypted systems. We are transparent about every piece of information we hold—your email, your phone number, your identity documents, your payment history, and your game activity.

We collect personal data to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts from mobile banking, local payment, online payment, and e-wallet, and prevent fraud. We also use your data to send account notifications—login alerts, deposit confirmations, withdrawal status updates—and to comply with legal obligations in jurisdictions where we operate, including Indonesia.

Your privacy is a legal right we respect. We do not sell your data to third parties. We do not share your identity documents publicly. We encrypt sensitive information and store it on secure servers. This policy explains exactly what we do with your information, how long we keep it, and what rights you have.

What we collect when you use chakibet

We collect information in two categories: what you provide, and what we infer from your behaviour. You provide your email, username, password, phone number, and date of birth during registration. We ask for these to verify your identity and send you account notifications. You also provide identity documents—a national ID or passport—and proof of address during KYC verification. We collect this to confirm you are who you say you are and to comply with anti-money-laundering regulations.

We collect payment information when you deposit. If you use e-wallets like DANA or e-wallet, you authorize the transfer through their apps; we store a record of the transaction and your wallet identifier. If you use a bank virtual account from mobile banking, local payment, online payment, or e-wallet, we record the transfer details and the amount. We do not store your banking PIN or password—those stay with your bank.

We also collect behavioural data. Our servers record every login, every game you play, every withdrawal request, and every deposit. We track which games you access, how long you stay logged in, and which browser or app you use. We collect your IP address and device type. We use this data to monitor account security, detect fraud, and understand how you use chakibet so we can improve performance.

How we use your data on chakibet

We use your data for six main purposes. First, account management—we verify your identity, maintain your balance, and process your deposits and withdrawals. Second, fraud prevention—we flag suspicious activity, unusual login patterns, and rapid transactions that might indicate account compromise. Third, legal compliance—we keep records for tax authorities and jurisdictional regulators in Indonesia and other regions where we operate. Fourth, customer support—we review your transaction history when you contact us about a problem. Fifth, service improvement—we analyze aggregate data to make chakibet faster and more reliable. Sixth, communication—we email you account notifications and important updates.

We never use your data to send marketing emails unless you opt in. We never sell your personal information. We never share your identity documents with parties outside our compliance framework. We do not use your data for profiling or automated decision-making about your creditworthiness.

Third-party processors and data locations

We work with third parties to operate chakibet. Our payment processors receive your transaction data—they manage deposits and withdrawals for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank accounts. Our cloud provider hosts our servers; data may sit in Singapore or other Asia-Pacific regions. Our email provider sends our notifications. Each processor has signed data-protection agreements with us requiring them to safeguard your data and never use it for their own purposes.

We may disclose your data if required by law—if a court orders us, or if a regulator in Jakarta, Surabaya, Bandung, Medan, or another jurisdiction demands it. We will fight unreasonable requests and notify you when legally possible.

• 1
  Identity verification documentsRetention

  We keep your ID and address proof for the duration of your account, plus seven years for regulatory compliance.

• 2
  Transaction and account historyRetention

  We retain records of all deposits, withdrawals, and game activity for ten years.

• 3
  Login and activity logsRetention

  We keep login timestamps and session data for two years to detect fraud.

We at chakibet believe transparency builds trust. You own your data; we are custodians of it.

Your rights on chakibet

You have the right to access your data. Log into your chakibet account and your dashboard shows your email, phone number, transaction history, and game records. You can download a copy of your complete data history by requesting it from our support team via in-app chat or email. We provide it within 14 days, usually faster.

You have the right to correct your data. If your email, phone, or address changed, update it in your account settings. If you notice an error in your transaction history, contact support and we will investigate and correct it if justified.

You have the right to delete your data. You can request account closure at any time. We will delete your personal data after a standard retention period, except where law requires us to keep records. If you close your account, we return your remaining balance to your payment method within ten business days.

Cookies and tracking on chakibet

Our Android app does not use cookies—it stores your login session locally on your phone. Our iOS browser and desktop versions use session cookies to remember your login between visits. These cookies expire after 30 days of inactivity for security. We do not use third-party tracking cookies or analytics pixels. We do not place retargeting pixels on other websites.

Our commitment to your privacy

We encrypt your data in transit using TLS 1.2. We encrypt sensitive fields at rest—passwords, identity documents, and payment details. Our servers are firewall-protected. We conduct annual security audits. We require all staff to sign confidentiality agreements. If we discover a data breach, we notify affected users within 72 hours and cooperate with regulators.

This privacy policy reflects our current practices. We may update it if our service changes or legal requirements shift. We will notify you by email of material changes. Continued use of chakibet after an update means you accept the new policy.

If you have questions about this policy, how we use your data, or how to exercise your rights, contact our support team via in-app chat or email. We respond to all privacy inquiries within five business days.