chakibetTerms of Use

These terms set out the conditions under which we operate chakibet and how you use our platform. We serve users in supported jurisdictions across Southeast Asia—Indonesia included—and our services cover football betting, live-dealer gaming, slots, and esports. When you create an account on chakibet, you agree to these terms. We encourage you to read them fully before you deposit funds or begin playing.

Our platform is designed for users aged 18 and above. We require all new users to verify their identity through Know Your Customer (KYC) documentation—a national ID or passport, and proof of address. This is not optional; it's a legal requirement we enforce to protect both you and chakibet. Once verified, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts from mobile banking, local payment, online payment, and e-wallet, and access all our game categories.

These terms cover your account, deposits and withdrawals, bonus terms where applicable, dispute resolution, and jurisdiction restrictions. Our goal is transparency: we want you to understand exactly how chakibet works, what happens to your funds, and what rights and obligations you have as a user.

Account opening and verification on chakibet

When you register on chakibet, you provide an email, username, password, and phone number. We send you a verification link via email—click it to confirm your address. From there, you proceed to KYC. You upload a clear photograph of your national ID or passport, and a document proving your current address: a utility bill, bank statement, or lease agreement dated within the last three months. Our team reviews these documents within one business day, usually faster. Once approved, your account is fully active and you can deposit.

We take account security seriously. We recommend a strong password—at least 12 characters with uppercase, lowercase, numbers, and symbols. You can enable two-factor authentication in your account settings. If you forget your password, we send a reset link to your registered email. Never share your login credentials with anyone, and log out after each session if you're using a shared device.

Deposits, withdrawals, and payment processing

We process subject to verificationly when you use e-wallets like DANA, e-wallet, mobile banking, local payment, and online payment. You select the payment method, your phone redirects to the wallet app or web interface, you authorize the transfer, and your balance updates within seconds. For bank virtual accounts, we generate a unique number for your transfer. You copy that number into your banking app, send the exact amount, and our system credits your account when the bank clears the transfer—typically minutes, sometimes longer outside business hours or on weekends.

Withdrawals process through the same payment methods you used to deposit. If you funded via e-wallet, your withdrawal goes back to mobile banking. Bank deposits withdraw to your personal account, not to the chakibet-generated virtual-account number. We review each withdrawal against your account history and KYC documents to prevent fraud. Most withdrawals clear within 24 hours. We do not charge deposit or withdrawal fees. Your balance is always available to you, and you can request a withdrawal at any time.

Holding funds in chakibet account

All funds in your chakibet account remain your property. We hold them in segregated bank accounts separate from our operational funds. You retain the right to withdraw at any time, subject to our review process.

Bonuses and promotion terms

From time to time, we offer bonuses or promotional credits. Any bonus terms are displayed at the time of offer, and you accept them by opting in. Bonus funds may be subject to playthrough requirements—a specified number of times you must wager the bonus before withdrawing it. We clearly state playthrough terms upfront. Bonuses expire if unused after 30 days unless otherwise noted. We reserve the right to withdraw bonus offers if we detect abuse or manipulation, and we will document this action in your account history.

Game play and dispute resolution on chakibet

All games on chakibet—whether football betting, live-dealer games, slots, or esports—are operated under our terms. Outcomes in live-dealer games are determined by the dealer's actions (cards dealt, dice rolled, roulette wheel spin). In slots and other electronic games, outcomes are determined by certified random-number generators. We do not predict, manipulate, or guarantee outcomes in any game. If you believe an error occurred during play—a bet not recorded, a payout miscalculated—contact our support team via in-app chat or email. We investigate disputes and respond within three business days.

We maintain detailed transaction and play history for every account. You can review your session records, balance history, deposits, and withdrawals in your dashboard. If a dispute cannot be resolved between you and chakibet, you have the right to escalate it. We are committed to fair resolution and transparency throughout the process.

Jurisdiction and compliance on chakibet

chakibet operates under the laws of its registered jurisdiction. We restrict access to our platform based on local law. Services are available only where applicable law permits. If you are in Jakarta, Surabaya, Bandung, Medan, or another jurisdiction where we operate, you are eligible to register. If you are in a jurisdiction where our services are not permitted by law, you should not create an account. We enforce these restrictions through geolocation technology and account verification. We do not operate under a specific gambling licence; instead, we comply with the jurisdictional framework where we serve.

We reserve the right to suspend or close your account if we detect fraudulent activity, money laundering, account sharing, or breach of these terms. We will notify you of any suspension and provide an opportunity to respond. If your account is closed, we return your balance to your registered payment method within ten business days.

We are committed to operating chakibet transparently. Your data, your funds, and your gaming history are handled with the strictest confidentiality and security.

chakibet compliance team

Contact and support

If you have questions about these terms, your account, a deposit, or a dispute, our support team is available via in-app chat and email during business hours. We respond to all inquiries within 24 hours. You can also review your account settings, transaction history, and game history anytime in your dashboard. We are here to help, and we take every concern seriously.

These terms were last updated in 2025. We may update them from time to time to reflect changes in our service or applicable law. We will notify you of material changes via email. By continuing to use chakibet after an update, you accept the new terms. Thank you for choosing chakibet as your gaming platform.

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